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ABOUT US

At SJM, we love what we do—and it shows. Founded in 2017 with Maurice Greenberg as CEO, our team brings together expert mechanics, innovative developers, and strategic marketing minds to create a better experience for our clients.

We specialize in giving products a second life. While we have a soft spot for outdoor power equipment and e-bikes, our team can rework almost anything with an engine, battery or power cord. By using our own custom-built software, we ensure every item is tracked with precision, giving you the visibility you need to manage your inventory with confidence. We’re proud of the relationships we’ve built with manufacturers and retailers, always putting our clients' best interests first

Returns. Refurbished. Fulfilled. Simplified.

Comprehensive return center and 3PL solutions. Real-time inventory tracking, secure storage, and expert refurbishing. Streamline your product management and nationwide shipping with one trusted partner.

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Key features

Returns, refurbishing, fulfillment—streamlined

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Return center

Seamless returns, full product visibility

Track, inspect, and process returns with automated data capture, image logging, and flexible disposition. Access real-time status and detailed reporting anytime.

Details
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Refurbishing

Professional grading and restoration

Restore, grade, and repackage equipment to manufacturer standards. Receive comprehensive reports on condition, repairs, and quality checks.

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3PL fulfillment

Secure storage and fast shipping

Inventory tracked by location, serial, and lot. Scalable warehousing, nationwide shipping, and custom reporting for every business need.

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What sets us apart

Returns made simple. Fulfillment done right.

Real-time inventory control

Track every item via barcode or RFID by serial and lot number with live updates and detailed reporting for full inventory oversight.


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Streamlined returns management

Receive, inspect, and process returns with photo records, AI analysis, and flexible handling options.


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Refurbish and fulfill orders

Restore, repackage, and ship products securely through DTC and B2B channels.


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Your operations, optimized

All
Returns
Visibility
3PL
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Reverse logistics made simple

Efficient solutions for every return process.

Modern inventory tracking for every warehouse.

Unlock real-time data for smarter decisions.

All product movement is tracked from receipt to outgoing shipment using either barcodes or RFID.

The location and disposition of each product is available via client portal and emailed spreadsheet.

Microsoft Business Intelligence (BI) reports are also available for you to analyze your data with AI assistance in Realtime.
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Maximize asset recovery

Detailed inspections drive better outcomes.

Refurbished inventory, higher resale value.

Grading and repairs that boost returns' value.

Sorting returns by their condition on average yields 30% more revenue than a mixed lot of returns.

Quality packaging not only protects your refurbished product in transit, it also increases its value.
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Automated reporting, clear insights

Custom portals and updates for clients.
Returns made easy. Fulfillment made simple.

Optimize your returns and 3PL operations with efficient, transparent inventory management and logistics support.

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FAQ

Your questions, answered

Get clear answers about our return center, refurbishing, and 3PL services. For more details, contact our support team.

How is inventory managed?

Inventory is tracked by location, serial, and lot numbers using advanced warehouse systems. Optional RFID provides live updates. Clients access detailed product status through a secure portal.

What return services do you provide?

We handle returns from customers, retailers, and manufacturers. Each item is logged, inspected, and evaluated. Products can be repacked, refurbished, or scrapped as directed.

How does refurbishing work?

Products are inspected, tested, and graded to manufacturer standards. We repair, repaint, and repackage as needed, providing detailed condition reports to clients.

What fulfillment options are offered?

We provide direct-to-consumer and B2B fulfillment. Products are packed for safe shipping, with options for UPS or palletized delivery. Warranty exchanges and parts shipments are also supported.

Can I get inventory reports?

Yes, clients receive automated inventory reports, including on-hand, received, and transferred items. Reports are customizable and available through the client portal.

What products do you handle?

We specialize in small engine equipment, power tools, and related products. Our facility supports refurbishing, crating, and shipping a wide range of items, including heavy equipment.

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Questions? We're here to help.